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| How California Payroll's Personalized Service Benefits Your Business |
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California Payroll will have a direct and positive impact across multiple departments in your organization. If you are a payroll manager, your department will immediately notice the benefits of working with a knowledgeable and responsive staff because we quickly and effectively address your issues and inquiries so you can get back to business. If you are an HR manager, you will have improved control over your HR data, as well as minimize, even eliminate, redundant efforts. IT managers will benefit from our rapid product deployment and system implementation.
There are many ways California Payroll's personalized service will benefit you. |
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| Next, we suggest that you: |
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Dedicated Service Teams & Payroll Client Managers
Unlike our competitors who field their clients’ questions and issues through large, out-of-area call centers, we assign dedicated service teams. You will be assigned a primary and secondary Payroll Client Manager, ensuring someone familiar with your business is always available to quickly respond to your needs.
How do we directly benefit your business?
Dedicated service teams and Payroll Client Managers will improve your operation efficiencies and lower your operating costs. You save time and money because your questions are timely answered and issues promptly resolved. Back to our benefit list. |
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Faster Call-Back Times
The last thing you need when you have a question, or an issue to be resolved, is to spend time surfing through a complicated voicemail system. Your calls to California Payroll are answered by a live person, or promptly returned within several hours. In comparison, our national competitors invite you to muddle through confusing and complicated voicemail systems, where calls are rarely returned timely, if returned at all.
How do we directly benefit your business?
Calls that are promptly handled save you time, enabling you to get back to business. You receive answers more quickly.
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No “Trouble Tickets”
You will not be treated as a number with California Payroll. We don’t line you up in a phone bank where you are waiting for some unnamed customer service representative to resolve your issues. With us, you talk to the same person to whom you originally discussed your concerns; and that person will work closely with you until your issue has been resolved.
How does this directly benefit your business?
Not having to restate your issue to multiple representatives ensures consistency in communication and resolving your issue.
Back to our benefit list. |
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Smaller Client-to-Staff Ratio
Your Payroll Client Manager works with fewer clients than our competitors, up to 50% less in many cases. While our Payroll Client Managers only have a maximum 150 account load, our national competitors’ service representatives manage 300 plus clients.
How does this directly benefit your business?
Our more manageable account loads result in fewer errors and more personal service time available to service your business.
Back to our benefit list. |
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Easier & Smoother Implementation Process
You won’t find a cumbersome and elongated implementation process riddled with errors when transitioning to California Payroll. Our “checks and balances” methodology ensures a smooth conversion to our service with fewer errors. We assign you a dedicated conversion manager that guides you through the process, ensuring you understand the steps involved and remain aware of your implementation progress.
How does this directly benefit your business?
On-going and frequent communication between you and your California Payroll service representative guarantee you will be up and running smoothly by the agreed target start date.
Back to our benefit list. |
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Expertise & Experience
California Payroll’s dedicated service teams consist of industry-accredited, highly experienced personnel and knowledgeable payroll professionals. Our team members average over eleven years industry experience. Plus, our low staff turnover drastically minimizes the chance of frequent account reassignment among service representatives.
How does California Payroll directly benefit your business?
With us, you have the opportunity to develop a solid professional relationship with your dedicated service team which ensures service consistency.
Back to our benefit list. |
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System Flexibility & Scalability
Unlimited deduction codes, date-driven functionality, and multi-solution integration enable our clients to conduct business in a manner that’s best for them, rather than what’s convenient for us.
How does California Payroll directly benefit your business?
We do not box you in or limit you, enabling you to continue running your department, or business, your way.
Back to our benefit list. |
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Systems for Real-World Use for Today’s Businesses
California Payroll’s powerful, agile systems have multi-solution integration capabilities and dedicated modules that perform critical functions (i.e., direct deposit, general ledger, sick and vacation, etc.), configured to meet your specific needs. Unlike our competitors’ code-driven systems built on 30 year old technology and layered with patchwork features in order to appear friendly and functionally adequate, our systems were built from ground up for today’s real-world use.
How does this directly benefit your business?
Newer technology that is used for the functions it was originally designed to perform guarantees improved system reliability, which improves departmental efficiencies and reduces operating expenses.
Back to our benefit list. |
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True System Scalability
Unlike our competitors, we do not box you into a system based on your company employee size. We have one truly flexible system with full scalability, easily adapting to the way you do business.
How does this directly benefit your business?
There is no need for system migration as your company grows or needs change.
Back to our benefit list. |
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One System to Manage = Greater System Familiarity & Fewer Errors
With only one payroll system platform, California Payroll’s service teams are exceedingly familiar with and have intimate knowledge of our product.
How does this directly benefit your business?
Fewer errors result when there is only one system to manage, compared to our national competitors that are managing up to four completely different service platforms. Back to our benefit list. |
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True Multi-Solution Integration Capabilities
Our system, built from ground up for today’s real world use, seamlessly integrate with many solutions, encouraging increased data flow, improved data management, and minimizing input errors. Our national competitors’ integration capabilities are mainly the result of purchased technology patch worked to import with the main payroll system, increasing the likelihood of system errors and syncing issues.
How does this directly benefit your business?
You save time and increase productivity by eliminating duplicate and redundant tasks.
Back to our benefit list. |
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